If you receive an error message that says "Sorry, the login is already in use, please select another." when setting or changing a student's password, you do NOT actually have to change the login (username) to set the password.
Instead, select the checkbox next to the student's name (on the left) then click the pencil at the TOP of the page, next to the password column header. This will allow you to change the password and avoid the login error.
What causes this?
It usually occurs when an Iowa student has transferred between school districts. Logins are automatically generated in Iowa using the student's name and state id and the database recognizes that the login was used elsewhere in FastBridge historically.
See related article:
Still need help?
Follow your district's plan for support, usually by contacting your FastBridge District Manager. If your district doesn't have a plan, submit a support request in FastBridge or by emailing firstname.lastname@example.org (which also creates a support request). Don't forget to include specific details about the issue and the student's first and last name. Do not use the chat feature or phone support number through FastBridge, as your Iowa support team is not available via those methods.