Create and Access a Help Center Account – FastBridge

This guide walks through creating and accessing a FastBridge Help Center account. This is useful for accessing tickets with secure data and for tracking all requests sent to Support.

If you cannot find your tickets when logged into fastbridge.illuminateed.com, please go to support.illuminateed.com to access them.

Navigate to https://support.illuminateed.com/hc/en-us.

The Renaissance Knowledge Base page, with Sign In labeled as step 2.

Select Sign in.

The sign-in screen, with Sign Up labeled as step 3.

Select Sign up.

The sign up creation screen, with the full name field labeled as step 4, the email field labeled as step 5, and the Sign Up button labeled as step 6.

Enter Your full name in the text field.
Enter Your email in the next text field.
Select Sign up.
Follow the steps that are sent to your email address to activate the account.
Follow the above steps 1 and 2 to log into your newly created account.

The Renaissance Knowledge Base page, with the username selected and labeled as step 9, and the Requests option labeled as step 10.

Once logged in, request tickets can be accessed by selecting your name.
Select Requests.

The My Requests screen, with the Requests I'm CC'd On tab labeled as step 11.

If you don't see the request ticket you are looking for, check under the Requests I'm CC'd on tab.

Next Steps

If you need assistance with setting up your Help Center account, send an email to help@fastbridge.org.