Back to School FAQ – FastBridge

All districts must have the New School Year Setup steps completed ; Setting Default Screening Periods, Assessment Setup, and Uploading a Student Roster. These steps can be completed by the Master Account Administrator or a District Manager.

Commonly Accessed Articles

Rostering FAQ

Uploading a student roster roster?

Note: You will only manually upload a roster if your district is not integrated with a Student Information System (SIS).

The uploaded roster must be a correctly formatted comma-separated value (.csv) file.
All columns and headers MUST remain intact.
Student data is required in Columns A-N (State-TeacherEmail) are required, with the exception of Column H (StudentStateID)
Check out Uploading a Student Roster and Roster Formatting

Need assistance with your Validation Results/errors? Reminder: rosters can be uploaded with Change Notices. Please view Troubleshooting Roster Upload Issues for more information.

Common Errors (These errors will cause lines to be omitted from the upload):

District does not exist in the state/School does not exist in the district
- Either the district name or the school name does not match how it is listed in FastBridge. These names must match exactly.
- If you are unaware of your District/School listings in FastBridge, or receive this error message upon uploading your roster file, please reach out to Support at help@fastbridge.org.
- To add a new school site to your district, please contact FastBridge Support.
Invalid input for teacher email
- Check to see that the email field is not blank and that the email is legitimate
The Teacher ID in the roster file does not match the Local ID listed in FastBridge for an existing teacher
- Check the Manage Staff>Classroom User page to verify the Local ID for the teacher receiving the error
- Process a Staff Reconciliation and choose whether to keep the new or old ID
You are adding a new teacher with an email address that matches the existing email address of a user already in FastBridge.
- Each user should have a unique email address
Invalid input for TeacherID, TeacherFirstName or TeacherLastName
- The field has been left blank. All four fields related to teachers are required. You can not list a student in your roster without a corresponding teacher.
Student Birth Date is not valid
- This error is caused by incorrect formatting of the student’s birth date. Birth dates must be formatted as YYYY-MM-DD.
- This field is not required for a successful upload (but the column header is required), but if not corrected, it will prevent birth dates from being stored properly.

Staff and Student Login FAQ

Students receiving “No Active Enrollments” message

Please view this Knowledge Base article. A District Manager will likely need to make adjustments to the Manage Student Access Page (Student Info > Manage Student Access). More details on the Manage Student Access page can be found in this Knowledge Base article.

Support Help Ticket Templates

Submitting a Ticket for Student Login Issues? Please provide the following information:

Student name and ID#
Details about how the student is logging in (via FastBridge website, SSO partner, etc.)

Submitting a Ticket for Staff Login Issues? Please provide the following information:

Staff name and email address
User Role (Teacher, Specialist, Group Proctor, School Manager, District Manager)
Site (What school(s)/site(s) should staff have access to?

Screening FAQ

Knowledge Base - Assessment FAQ section

Knowledge Base - Screening and Scoring FAQ section

My students took assessments today, where can I view their scores?

Classroom User/Teacher - user will be able to view scores immediately after screening on the Screening tab and in Reports
Specialist/School Manager/District Manager - to see same day testing results, these users will need to drill down in the upper right corner and “View As” a specific teacher. While viewing as a teacher they can access scores via the Screening tab and/or Reporting tab.
- Reports viewed from the Specialist level and above update nightly, users will not see same day data on the reports from those levels.

My student is on question 34 of 30 aReading/aMath, what do I do?

aReading and aMath can have up to 60 questions. aReading and aMath are adaptive tests, which means that the assessments choose subsequent questions based on previous answers. Typically, the test only needs about 30 questions to determine a student's score. In certain instances, however, the test cannot determine the score in only 30 questions. In these cases, the student will receive a red flag next to their score to indicate that additional assessment questions are needed to calculate a more accurate score. The student will have to answer up to 30 additional questions. Sometimes the test will launch immediately into additional questions. Please have the student complete the additional questions!
For more information, please see What is the flag next to a score?

Progress Monitoring FAQ

Knowledge Base - Progress Monitoring FAQ section

Reminder that our Progress Monitoring Setup was updated for the 21-22 School Year.
For information on setting up Progress Monitoring plans, please see Creating and Editing a Progress Monitoring Schedule

Accessing Progress Monitoring Data

Go to Progress Monitoring tab (Must be “Viewing As” Specialist or Teacher).
Use the checkboxes to select student.
Select PM Report.

FastBridge Tip: You can now view Progress Graphs for students in different grades, classes, or using different assessments!

Receiving an error message when you click into the Progress Monitoring probe?

Double check that a level was selected during setup!
Select Student > Edit Setup
Select Monitoring Schedule “Edit”
Scroll to bottom and select Level by clicking in blank box and using dropdown menu
Save

Edit Setup (Optional)

Go to Progress Monitoring tab (Must be “Viewing As” Specialist or Teacher).
Use the checkboxes to select student.
Select Edit Setup.

Use the dropdown menu to update the Monitoring User.
Use the calendar icons to select new Start and End Dates.
Use the dropdown menu to update the Frequency the data is collected within the timeframe (start and end dates).
Use the pencil icons to update the Start Score, Weekly Gain, and Goal.

Add an Intervention (Optional):

Use the drop down menu to update the Strategy.
Enter into the textbox to u[date the Display Name.
Use the calendar icons to select new Start and End Dates.
Use the dropdown menus to update the Frequency and Duration data is collected.
Select Save to save the form.

Support Help Ticket Template

Submitting a Ticket for help with Progress Monitoring? Please provide the following information:

Student name and ID#
School
Assessment

Reporting FAQ

Knowledge Base - Reporting FAQ Section

Looking for data from the previous school year?

Check out Accessing Data from Previous Years