Below is a list of issues with the new PM interface that we've identified and documented for the engineers.
- Editing PM setup - Updated 11/3
- Deselecting a week on the district PM calendar doesn't exclude week from PM
- Monitoring completed but score is missing
- Unable to exit after progress monitoring
- Overdue label when student has been monitored in the current week
- Recent trends indicators incorrect on PM list, correct on PM Report
- PM list filters not functioning properly
- No link to the PM assessment under the student's login
- Monitoring schedule page just spins when I try to create a new PM plan
- Error fetching monitoring plans
- Loading Slowness - Updated 10/27
- Unexpected error message when you click on Start Form to PM a student
Q: Editing PM setup - doesn't save or doesn't change the plan
A. Not all editing functions are working. FastBridge is investigating but at the current time, we've identified that the following functions are not editable - they will either look like they save and not actually update the plan or they will not save at all
- start date
- goal line (type) selection (visible after next data point collected)
- monitoring user
- assessment level
- changing PM end date - see update below under PM plan showing inactive because it was prematurely end dated
The workaround is to release the student from the PM plan and recreate it. If data has been collected in the existing PM plan, you can use the current week as the start date on the new PM plan but select the next consecutive form number to start the new plan where the previous plan left off (that field is on the Monitoring Schedule setup page) . This will allow you to view the previously collected data on the PM report of the new plan.
Note: Editing functions that we believe are working:
- PM start score
- PM goal value
- PM time
- Intervention plan name
- Intervention plan frequency
- Intervention plan user
- Adding intervention plan after PM plan is created (visible after next data point collected)
PM plan showing inactive because it was prematurely end dated?
We recommend that all PM plan end dates be set for the end of the school year (see: Iowa: Is the Intervention Working? Setting Quality Goals and Using PM Data for Decision-Making ). If a plan is accidentally (or intentionally) set to end before the end of the school year, there are a couple of things you'll run into. First, you'll likely get an error message indicating the student is already in a plan with that measure, if you try to create a new PM plan with the same PM assessment. Second, if you try to edit the end date, it will make the plan 'active' again but may not provide the Start Form to monitor under that plan or it may provide duplicate forms links for each week.
UPDATE #2: due to a new issue, we have had to revert back to the previous workaround for restoring prematurely ended PM plans, which is listed below
- Go into the inactive PM plan and edit the end date of the plan (to the end of the school year) to make it 'active' again. See: Editing a PM Plan
- Release the student from the PM plan. See: Removing Students from Existing PM
- Create a new PM plan with the current week as the start date. See: Creating a Progress Monitoring Plan
- During setup, select the next consecutive start form number to pick up where the previous PM plan left off - this will allow the system to populate any previously collected scores on the PM report without form number overlaps
Note: This only works for PM plans that are inactive because of the end date. It will not work for PM plans where the student has been released.
Q: I deselected a week on the district PM calendar (see article) to make it inactive for PM and it didn't work. The week and form are available in the student PM plans.
A: This is a newly discovered bug that we're investigating. If this occurs, please do not monitor students twice upon return to 'make up' the week. It results in data that is not helpful in determining the effectiveness of the intervention and it's not a good use of teacher or student time. Ignore the skipped week and pick up monitoring with the correct week upon return.
Q: Help! We've progress monitored the student but the score isn't showing up.
A: This is a known bug that we've reported to the FastBridge engineers. The assessment is completed, the score is captured, and it is visible on the PM Report but is not displayed under Monitoring Scores on the PM list. This is inconvenient but it's important to note that the PM score is safe!!!
At the current time (9/2) the engineers have not identified the cause and there is no timeline for a fix. We ask that you confirm the score is visible on the PM Report. If it is, the data is safe and there is no need to administer the progress monitoring again, despite the continued presence of the Start Form link. Repeated administrations will only result in multiple data points on the PM report/graph.
This bug also prevents the deleting of any scores that aren't showing up under Monitoring Scores, as the delete function is only available there. If you have entered scores (or monitored multiple times) before you discovered this issue, please ignore the additional data on the PM Report until the issue is resolved.
Here's what this bug looks like on the PM list when you click the box arrow to see the pop-out:
Here's what it looks like on the PM report:
How to Access the PM Report:
- Click the checkbox to the left of the student’s name
- Select PM Report on the blue action menu at the top
Q: I click submit on the monitoring assessment but when I click EXIT on the next screen, nothing happens. It freezes and can't get back to the PM page.
A: This is a known issue that appears to be happening with multiple assessments. FastBridge is investigating. Currently, there is no workaround and no timeline for resolution. The scores should be safe but you will likely have to close the tab to get out of the assessment.
Q: The PM monitoring date says 'overdue' but I've monitored the student this week!
A: This is usually caused by a week of monitoring missed earlier in the year but it may be caused by the issue described above related to the score not displaying under Monitoring Scores.
The engineers are currently working on a function that will allow missed PM weeks to be marked as skipped so they won't trigger the overdue label. We don't have a specific eta for when that will be in place, the best we can say is it will likely several weeks. If the overdue label is caused by the issue with the score display, that will be resolved when the score display issue is fixed.
Q: The recent trends indicators are incorrect compared to the student's actual progress in scores.
A: This has been reported. The indicators on the PM Report are correct but the displayed indicators under Recent Trends on the PM list don't correlate.
Most commonly, all five indicators will indicate a downward trend when, in reality, the students scores are consistently increasing and above the goal line (see screenshots of example below). You can hover over the trend indicators to see the score for each (and those do appear to be correct) but we recommend ignoring the trend indicators, if they appear inconsistent. Use the student's PM report instead, as those indicators are correct.
Example of incorrect recent trends on PM list:
PM Report displaying correct indicators:
Q: PM filters not working properly. Students are missing from the list when the filters are applied but are on the list before it's filtered.
A: You may see this if you've edited a student's PM plan - most edits do not save properly (see above) so the filters will not apply correctly to the plan after editing. We suspect there may be another issue with the filters but have been unable to pinpoint the cause.
Q: No link to the PM assessment when logged in with student login.
A: We've seen a bug with CBMmath CAP and Automaticity that FastBridge is investigating. Other assessments may be impacted; however, it's very rare and the problem is usually caused by an issue with the PM plan or the student access setup.
- See: Setting Up Student Login Access to confirm that the setup is correct.
- Confirm that the PM plan is set up correctly, the student doesn't have a score for the current week, and that the Start Form link is visible for the current week on the PM list (teacher or specialist).
- If everything is set up correctly, the workaround is to monitor the student under the Proctor view with a staff login.
Q: Monitoring schedule page just spins when I try to create a new PM plan.
A: Users report spinning with a loading message under the Students header on the Monitoring Schedule page during PM setup. This may be caused by the district's ad-blocker program.
1. Confirm that all required fields have been completed on the Monitoring Schedule page
2. Contact your IT department to exclude the following from any ad-blockers, pop-up blockers, or district filters:
Q: I click on the Progress Monitoring tab and get an error message in the lower corner that says: "There was an error fetching monitoring plans."
A: FastBridge has put a fix in place for this issue. If it occurs, please allow overnight (although you can check back sooner) and it should self-resolve. There is no known workaround.
Q: It takes a long time for the PM page to load or re-load between monitoring. What can we do to speed it up?
UPDATE!! On Monday, October 25th, FastBridge implemented a new function that they indicate should help with the slowness on the PM page. If you're a specialist or teacher with access to multiple schools, when you click on the Progress Monitoring tab, the system will prompt you to select a school before loading the data.
Q: I get an 'unexpected error' message when I click on Start Form to progress monitor a student. How do I fix this?
A: We see this issue when the monitoring measure's level is removed on progress monitoring plans during setup.
It happens most frequently with off-level monitoring using an earlyReading or earlyMath measure because people get confused and try to select the student's grade level in the dropdown. However, some assessments, such as the earlyReading or earlyMath subtests, only have ONE level of probes. Those will be marked with a 'Gx' in the student's level field on the Monitoring Schedule page. That 'Gx' MUST remain in place or users will receive an error message (in the screenshot below) when they click 'Start Form' to administer the assessment.
Unfortunately, there is no way to correct the existing PM. Instead, you'll need to release the student from the existing PM plan and create a new one. Before you do, confirm that this is the issue using the instructions below.
How to Confirm Level is Missing
Click the checkbox to the left of the student's name and then select Edit Setup on the blue action menu that appears at the top. Go to Monitoring Schedule (3rd down on the list of sections to view) and look at the Level field under the student's name. If it is blank like the visual below, that's the issue. If it is NOT blank, submit a support request.