Below is a list of issues with the new PM interface that we've identified and documented for the engineers.
- Loading Slowness
- Editing PM setup
- Monitoring completed but score is missing
- Unexpected error message when you click on Start Form to PM a student
- Overdue label when student has been monitored in the current week
- Recent trends indicators incorrect on PM list, correct on PM Report
Q: It takes a long time for the PM page to load or re-load between monitoring. What can we do to speed it up?
A: FastBridge is aware of the issue and they're investigating but there isn't a timeline for resolution currently.
Other than ensuring you have adequate bandwidth speed (which usually isn't the issue), there really isn't anything that can be done to help this. If the time between administering PM to one student and the list reloading to allow for monitoring the next is the longest, you may find it more manageable if you split up monitoring over several days, instead of monitoring all students in one block of time on one day. It may make for slightly less time transitioning from one student to another.
Q: Editing PM setup - doesn't save or doesn't change the plan
A. Not all editing functions are working. FastBridge is investigating but at the current time, we've identified that the following functions are not editable - they will either look like they save and not actually update the plan or they will not save at all
- start date
- goal line
- monitoring user
- assessment level
- changing PM end date - it will make the plan 'active' again but will not allow for progress monitoring (no Start Form link)
The workaround is to release the student from the PM plan and recreate it. If data has been collected in the existing PM plan, make sure to use the same start date. This will allow you to view the previously collected data on the PM report of the new plan. If you release a student from a PM plan and no data has been collected, the plan will not be visible under inactive plans.
Note: Editing functions that ARE working
- Changing start score
PM plan showing inactive because it was prematurely end dated?
We recommend that all PM plan end dates be set for the end of the school year. If it is accidentally (or intentionally) set to end before the end of the school year, there are a couple of bugs you'll run into. First, you'll likely get an error message indicating the student is already in a plan with that measure, if you try to create a new PM plan with the same PM assessment. Second, if you try to edit the end date, it will make the plan 'active' again but will not provide the Start Form to monitor under that plan.
Here are the steps to follow:
- Go into the inactive PM plan and edit the end date of the plan (to the end of the school year) to make it 'active' again. See: Editing a PM Plan
- Release the student from the PM plan. See: Removing Students from Existing PM
- Create a new PM plan with the current week as the start date. See: Creating a Progress Monitoring Plan
- During setup, select the next consecutive start form number to pick up where the previous PM plan left off - this will allow the system to populate any previously collected scores on the PM report without form number overlaps
Q: Help! We've progress monitored the student but the score isn't showing up.
A: This is a known bug that we've reported to the FastBridge engineers. The assessment is completed, the score is captured, and it is visible on the PM Report but is not displayed under Monitoring Scores on the PM list. This is inconvenient but it's important to note that the PM score is safe!!!
At the current time (9/2) the engineers have not identified the cause and there is no timeline for a fix. We ask that you confirm the score is visible on the PM Report. If it is, the data is safe and there is no need to administer the progress monitoring again, despite the continued presence of the Start Form link. Repeated administrations will only result in multiple data points on the PM report/graph.
This bug also prevents the deleting of any scores that aren't showing up under Monitoring Scores, as the delete function is only available there. If you have entered scores (or monitored multiple times) before you discovered this issue, please ignore the additional data on the PM Report until the issue is resolved.
Here's what this bug looks like on the PM list when you click the box arrow to see the pop-out:
Here's what it looks like on the PM report:
How to Access the PM Report:
- Click the checkbox to the left of the student’s name
- Select PM Report on the blue action menu at the top
Q: I get an 'unexpected error' message when I click on Start Form to progress monitor a student. How do I fix this?
A: We see this issue when the monitoring measure's level is removed on progress monitoring plans during setup.
It happens most frequently with off-level monitoring using an earlyReading or earlyMath measure because people get confused and try to select the student's grade level in the dropdown. However, some assessments, such as the earlyReading or earlyMath subtests, only have ONE level of probes. Those will be marked with a 'Gx' in the student's level field on the Monitoring Schedule page. That 'Gx' MUST remain in place or users will receive an error message (in the screenshot below) when they click 'Start Form' to administer the assessment.
Unfortunately, there is no way to correct the existing PM. Instead, you'll need to release the student from the existing PM plan and create a new one. Before you do, confirm that this is the issue using the instructions below.
How to Confirm Level is Missing
Click the checkbox to the left of the student's name and then select Edit Setup on the blue action menu that appears at the top. Go to Monitoring Schedule (3rd down on the list of sections to view) and look at the Level field under the student's name. If it is blank like the visual below, that's the issue. If it is NOT blank, submit a support request.
Q: The PM monitoring date says 'overdue' but I've monitored the student this week!
A: This is usually caused by a week of monitoring missed earlier in the year but it may be caused by the issue described above related to the score not displaying under Monitoring Scores.
The engineers are currently working on a function that will allow missed PM weeks to be marked as skipped so they won't trigger the overdue label. We don't have a specific eta for when that will be in place, the best we can say is it will likely several weeks. If the overdue label is caused by the issue with the score display, that will be resolved when the score display issue is fixed.
Q: The recent trends indicators are incorrect compared to the student's actual progress in scores.
A: This has been reported. The indicators on the PM Report are correct but the displayed indicators under Recent Trends on the PM list don't correlate.
Most commonly, all five indicators will indicate a downward trend when, in reality, the students scores are consistently increasing and above the goal line (see screenshots of example below). You can hover over the trend indicators to see the score for each (and those do appear to be correct) but we recommend ignoring the trend indicators, if they appear inconsistent. Use the student's PM report instead, as those indicators are correct.
Example of incorrect recent trends on PM list:
PM Report displaying correct indicators: